University of Houston
Boosting Efficiency While Serving Residents
The University of Houston is home to over 47,000 students. The overall goals of installing lockers were to increase efficiency, reduce staff time, and provide a better customer experience primarily to dormitory residents. Recognising unpredictable student schedules, management wanted a self-service option that was accessible 24/7. Since smart lockers were deployed, the University noted that 33% of packages are retrieved outside of normal business hours. As Esmeralda Valdez, Executive Director of University Services highlights, the lockers increased its efficiency of resources to approximately 94%.
| “The locker system itself has been a complete game-changer for our operations” |
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| Esmeralda Valdez, Executive Director of University Services, University of Houston |
For more information about the University of Houston’s experience with Parcel Pending by Quadient, check out the full video case study below:
Quadient is the market leader in parcel management and smart mail solutions for colleges and universities worldwide. With more than 70 million packages delivered annually, Parcel Pending by Quadient has successfully helped thousands of educational institutions preserve their reputation and bottom line with our contact-free intelligent parcel locker solutions.
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