The Future of Transport Hubs: Becoming a One-Stop-Shop for Consumers

Transport hubs have always been a busy and bustling place. With millions of people using public transport every day, there is a unique opportunity for transport hubs to benefit from trip-chaining. Trip-chaining is the practice of combining multiple activities into one trip. By providing a range of services such as parcel management, laundry service, food and drink outlets, electric car charging, and car wash, transport hubs can become a one-stop-shop for consumers who are looking to trip-chain.

Trip-chaining is more sustainable as it reduces the number of trips taken and the associated carbon emissions. Recent UK survey data shows that consumers would be willing to replace 47 home deliveries per year with trip chaining given the right solution – the equivalent of 2.25 billion kilometres per year driven by carriers in the UK alone.

Another key benefit of trip-chaining is that it saves consumers’ time. By offering a range of services, transport hubs can become a convenient destination for consumers who are looking to save time and make their day more efficient. For example, a consumer might choose to have a parcel delivered to a parcel locker or parcel shop located at their local train station instead of scheduling a home delivery or having to make a separate trip to a post office. The demand for more out-of-home delivery options continues to grow. As unfortunate trends such as porch piracy (doorstep parcel theft) increase year on year, consumers are worried more than ever about their deliveries and seek a safe and secure alternative.

Since many transport hubs are accessible 24/7, it makes sense to offer 24/7 parcel services through an automated parcel locker. That way, staff do not need to manually handle any parcels, and customers can self-serve at a time that is convenient for them. Plus, with Parcel Pending by Quadient, transport hubs can make additional revenue as a Host in our Open Locker Network.

Transport hubs that expand their service offering can also benefit from increased customer loyalty. By providing a range of services that are convenient and save time, customers are more likely to choose your hub over a competitor. This can lead to increased revenue and profitability over time.

If you are a transport hub operator, get in touch to learn more about the benefits of hosting a locker with Parcel Pending by Quadient.

Photo by Paul Lievens