University of Northampton
The University of Northampton transforms parcel management on campus
The University of Northampton is a vibrant site of higher education, providing under- and post-graduate courses to 14,000 students and employing 2,000 members of staff. In 2018, the university relocated to a brand-new campus, designed to meet the modern-day needs of teaching and learning, and took the opportunity to upgrade its solution for the efficient and secure delivery of students’ parcels.
| Challenge | Solution | Method | Results |
|---|---|---|---|
| The university sought an efficient way of securely delivering parcels to up to 3000 students across four student accommodation sites, with 24/7 availability and parcel traceability for staff. | Each of the 4 sites had 36 parcel lockers installed. When a student’s parcel is delivered, they receive an automatic notification with a PIN or barcode to access the locker. | The lockers were installed at all 4 sites and the notification system for parcel availability is convenient for students and provides traceability for staff. | Students and staff are delighted with the parcel lockers as students can now collect packages 24/7, items are stored securely and staff have traceability of deliveries. |
“We’ve had really good feedback from students and we’ve had really positive feedback from staff – in fact, to the point where they’re asking for more lockers and for larger lockers to give us even more flexibility. It’s definitely been successful.”
– Michelle Chodyniecki University of Northampton Head of Facilities Services
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