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Consolidate Parcel Collection & Returns to Streamline Your Business Operations
The award-winning Drop Box is a smart parcel locker solution for retailers and carriers, maximizing efficiency and enhancing customer service with self-service returns. Featuring an optional built-in label printer, UK customers can print return labels at the locker starter and securely deposit parcels. Drop Box also supports order collections and deliveries, offering a cost-saving, all-in-one solution.
2023 Award for Innovation of the Year
The Drop Box solution won the “Innovation of the Year” award in the 2023 Parcel and Postal Technology International Awards. This recognition spotlights Quadient’s efforts in facilitating the collection and returns process through secure, easy-to-use, and sustainable innovations.
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The Ideal Solution for Retailers Streamlining Return Fulfilment
Parcel Pending by Quadient’s Drop Box Lockers can help retailers realise:
- Cost-Effective Returns: Our self-service returns option maximises employee efficiency and can increase the time visitors spend in-store shopping for other items
- Streamlined Store Operations: Drop Box can help shorten checkout and customer service counter lines, allowing associates to restock and resell goods faster.
- Enhanced Customer Experience: Our self-service solution allows customers to return parcels at their convenience – all in less than 30 seconds, providing a secure locker for peace of mind.
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The Ideal Solution for Carriers Building an Out-Of-Home Strategy
Parcel Pending by Quadient’s Drop Box Lockers can help carriers:
- Optimise Driver Time: Drop Box helps each delivery person save time and maximise efficiency by centralising multiple deliveries and collections to one locker location.
- Print Return Labels: Increase convenience by allowing customers to print return labels directly from the Drop Box Locker terminal.
- Maximise Package Capacity: The Drop Box is an all-in-one, minimal footprint locker solution for multiple parcels, including deliveries, collections, and returns.
Watch Demo Videos: Drop Box
Maximize efficiency with a self-service option for pick-up and returns while offering convenience for customers. Our Drop Box locker automates returns by offering a large collection box and an optional built-in printer. Returning packages to a locker can be completed in a few simple steps.
Watch the demo video to see the game-changing built-in label printer in action!
How it Works: Returns
How it Works: Collections
Video: Experience the Power of Drop Box For Returns
We sat down with Quadient’s visionary leaders to delve into the story of Drop Box. Discover the inspiration behind its creation, its unrivalled capabilities, and the transformative solutions it offers for Returns and C2C. Watch the video(s) to learn more about the myriad of benefits that await retailers and carriers who embrace Smart Lockers and the new Drop Box. Hear how this game-changing solution revolutionises the industry, propelling businesses toward unparalleled success.
Ready to witness the future?
Watch Video: Build a Returns Centre of Excellence
Discover the secrets to building a returns centre of excellence and revolutionise your omnichannel experience featuring Brendan Witcher, Vice President and Principal Analyst for FORRESTER®. In this enlightening video, he unveils key findings from extensive research and a consumer focus group, including valuable insights into shopping trends and behaviours, and how to uncover the keys to winning customers by mastering the art of returns. Prepare to take your business to new heights as Witcher reveals crucial actions to elevate your omnichannel strategy. Don’t miss out on this must-watch presentation that will reshape your approach to customer satisfaction and growth!
Watch NowGlobal Leader in Parcel Management
Installations Worldwide
Packages Delivered Annually
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Limit Upfront Costs by Joining Our Open Locker Network
Partner with Parcel Pending by Quadient for a convenient, sustainable solution to deliveries and returns.
Limit upfront costs and take advantage of revenue-sharing opportunities by making a portion of your locker terminals available to carrier partners, other retailers, C2C services, and more.
Deliver MORE with Parcel Pending by Quadient
Frequently Asked Questions
Parcel Pending by Quadient’s Drop Box Parcel Lockers is an ideal delivery option and anti–theft device for retailers and carriers looking to streamline the returns process for store staff, parcel delivery agents, and consumers. They accept letters and large letter envelopes as well as small parcels. Capacity limits of each parcel locker vary by parcel size and type. Mixed parcel deposits generally accept 12-15 parcels, making them suitable for multiple packages and larger packages.
Parcel Pending currently offers Parcel Drop Box Lockers with and without a built-in printer to suit various use cases for the online shopper. Our capacity to fulfil returned merchandise through our locker solutions continues to develop. All Drop Box lockers can be installed indoors or outdoors, providing a versatile and secure parcel delivery box option for various locations. Whether it’s for retail, courier, or commercial use, these lockers are designed to accommodate parcel delivery needs.
Yes! Parcel Pending’s Drop Box Lockers are designed to support pick-ups, drop-offs, or additional returns. Our drop off lockers allow retailers and carriers to reduce operational costs and offer a convenient, centralised option for parcel collection, deliveries, and item drop-offs. This system is particularly beneficial for delivery drivers managing multiple packages as it streamlines the entire parcel delivery and collection process.