THE EXCLUSIVE LOCKER
PROVIDER FOR:
A Smart Locker Solution for Order Fulfilment and Returns
Parcel Pending by Quadient’s Smart Locker Network combines smart technology with sophisticated hardware to create a vast network of smart parcel lockers for retailers, consumers, and couriers. Our advanced system allows consumers to pick up and return to click-and-collect smart package lockers at local retail stores, reduces logistics costs for retailers, and helps lower your carbon footprint.
Our smart locker solution portfolio helps you offer a contactless, secure out-of-home parcel delivery service for your customers. Our smart locker network can help you meet consumer demands and make your business operations:
- More Efficient: address mounting pressures and rising costs for fast deliveries and seamless returns.
- More Savings: reduce operational costs by up to 50%* with locker usage by centralising deliveries and returns to convenient, secure parcel locker locations
- More Access: indoor/outdoor locker locations allow up to 24/7 access to parcel deliveries – with options for same-day retrieval
*Based on client data; your results may vary.
Learn MoreDELIVER MORE with
frictionless order
pickups and returns
- Customers who wait less than 2 minutes are 4x more likely to repeat purchases from the same retailer
- 45% of customers who pick-up via a click-and-collect locker are more likely to purchase again within 30-60 days (compared to non-locker pick-up)
- 62% of consumers would buy more from a brand based on having a good returns experience.
- 15% of shoppers made an additional purchase when completing an in-store return for online shopping purchases.
- 19% of shoppers made an additional purchase in-store while picking up products they bought online.
- 87% of consumers prefer contactless options for convenience like curbside pickup or buy online and pick-up using a parcel locker system
How it Works: Order Pick-Up
How it Works: Order Returns
Drop Box Lockers
Manage MORE parcel collections and returns with a minimal locker footprint
Drop Box is a revolutionary locker solution for retailers and carriers that maximizes operational efficiency and improves customer experience through an enhanced, self-service return option. Drop Box Lockers feature a built-in label printer, allowing customers to print return labels from the parcel lockers and place the items directly into the deposit box at the locker terminal. In addition to returning packages, the outdoor and instore locker systems can be used for parcel collection and delivery of online orders, making Drop Box an all-in-one solution to drive cost-savings and in-store footfall.
Learn MoreCreate New Opportunities with
Rent a Box
Optimise Your In-Store Order Collections and Returns with Overflow Manager
Given recent surges in in-store order collection and returns, retailers are increasingly being challenged to maintain a consistent and convenient in-store experience for their customers. Enter Overflow Manager, a seamless web app designed to complement your Parcel Pending retail smart lockers that delivers:
- More streamlined online order management: Benefit from a comprehensive solution for handling in-store order collections and returns for oversized items or when the locker system has reached full capacity
- More visibility into in-store order collections: Our intuitive web app registers online order pick-ups and handles returns effectively, mirroring locker processes and ensuring full chain of custody visibility
- More customer satisfaction: Prevent second delivery attempts for oversize items or when lockers have reached full capacity, thereby enhancing customer satisfaction and increasing customer loyalty
- More business insights: Our robust Business Intelligence dashboards help you make data-driven decisions that optimise your in-store operations
Installations Worldwide
Packages Delivered Annually
Users Served
Why Choose Parcel Pending by Quadient
| Differences | Parcel Pending | Other Vendors |
|---|---|---|
| Global Pioneer in Package Management | ||
| Contact-Free Order Retrieval | ||
| Mobile App Integration | ||
| UI/UX Customisation | ||
| Built-In Image Capture | ||
| Robust Analytics/Dashboards | ||
| Order Tracking Using Customer Loyalty Info or Order Barcode |
Parcel Pending Benefits
Flexible API Integrations
100% Deliverability
Custom Configurations
Weatherproof Design
Contactless Pick-Ups and Returns
On-Demand Order Accessibility
Deliver More with Smart Lockers from Parcel Pending by Quadient
Testimonials
Frequently Asked Questions
In-store counter collection requires staff involvement, resulting in longer wait times and higher labour costs. On the other hand, automated retail lockers provide a contactless, self-serve experience where customers can complete their collection or returns in under two minutes. This efficiency saves retailers time and money, reduces in-store congestion, and offers customers greater flexibility with 24/7 access to their orders through systems.
In-store locker systems streamline the entire order fulfillment process by providing real-time data on each stage of the transaction. From when an order is placed in the locker to when it’s collected by the customer, retailers benefit from improved visibility. These systems seamlessly integrate with existing order management software, enabling smooth BOPIS (Buy Online, Pick-up In Store) operations. With this setup, collection is more efficient, and retailers can reduce operational costs.
Retail smart lockers drive customer satisfaction by offering a quick and easy collection process, typically under 30 seconds. This convenience not only enhances the in-store experience but also encourages additional purchases. In fact, customers make incremental purchases while collecting their orders, and those using smart lockers are more likely to return for future orders, boosting overall sales and customer loyalty.