Consumer Research Report: Parcel Deliveries and Returns
Managing the Consequences of Growing E-Commerce
More and more consumers are embracing the convenience, wider product selection, and competitive pricing offered by online shopping. As a result, the growth of this digital marketplace has reached unprecedented heights, leading to an astonishing surge in daily parcel deliveries.
This comprehensive report dives deep into the retail and delivery landscape, drawing insights from our own consumer research* and trusted third-party studies. Our primary objective is to delve into the perspectives and preferences of consumers when it comes to home delivery. We will explore alternative options, assess their demands for sustainability, and shed light on the factors driving their decision-making process.
*Survey of 2,000 UK adults aged 18 and over conducted in May 2023
