Deliver MORE to Your Residents with Parcel Pending Plus
- More Efficiency: Consolidated Box feature allows residents to receive multiple deliveries from the same carrier in one locker
- More Insights: Real-time insights and alerts on locker system performance with our Business Intelligence tools and online or data analytics portal
- More Convenience: Easy resident registration ensures maximum usage; residents can easily move their accounts between properties as needed
- More Support: Resident support is available from U.S.-based customer service 7 days a week
- More Use Cases: Property Manager Exchange feature allows single-use access to lockers for non-residents such as self-guided tours, property maintenance, or pet walkers
- More Communication: Survey residents about their experience with the lockers directly from the locker kiosk after package pick-up
Solve Your Property’s Package Problem
Gain Control of Increased Package Deliveries for Apartments
- Provide secure, on-demand package access for renters – 24/7/365
- Save up to 24 hours per week for property staff or apartment managers by automating your package management process1
- Integrate our package locker or package room solutions with any property management software or custom application
- Increase property ROI – adding this resident-requested solution to your list of apartment building amenities can increase renewals by as much as 40%2
- Meet your budget needs with our flexible pricing – options include purchase and subscription
- Receive support from our Customer Success, Technical, and Resident Relations teams
1 Based on an average incoming package volume of 60 packages per day, 6 days per week, at 1 hour per 15 packages.
2 Survey results gathered from case studies conducted with tenants at Cortland Partners properties.
Parcel Pending Features
Flexible API Integrations
100% Deliverability
Smart Redelivery & Tracking
Prevents Package Theft
5-Star Service
24/7 Package Accessibility
Get Ready to Deliver MORE
Our teams are here to support you and your residents from installation to implementation and beyond
How Parcel Pending Delivers MORE
| Features | Parcel Pending | Other Vendors |
|---|---|---|
| Integrates with Property Management Software | ||
| Built-In Security Camera | ||
| Robust UPI for Custom Software Integrations | ||
| Mobile App Integration | ||
| Advanced Redelivery and Parcel Tracking Features | ||
| Remote Monitoring Features | ||
| Individual Refrigerated Compartments |
Installations Worldwide
Packages Delivered Annually
Residents Served
Sares-Regis Group
My properties with Parcel Pending have had no real issues and any service items are resolved in a day or less. [They’re] a very customer service-oriented company.
Miller Valentine Group
From an office standpoint, Parcel Pending has really helped with maximizing our office efficiency. It actually allows us to devote more time to bettering the resident experience in other ways.
Paragon Properties
The Parcel Pending product speaks for itself. It’s durable, it’s easily configurable, it can also be modified to fit specific needs.
Security Properties Residential
I have been very happy with Parcel Pending’s product and service. I have used other package solutions in the past and prefer Parcel Pending. The lockers take the majority of my package handling out of my associates’ hands, which increases productivity as well as security for my residents’ packages.
Knightvest Management
Parcel Pending is a great amenity for our residents, with 24-hour access on their time.
Asset Living
Parcel Pending is a great service and residents like the convenience and knowledge that their items are securely delivered.
Venterra Realty
We know residents expect properties to have a solution for managing packages. When prospective residents walk past nice, wrapped package lockers, they are instantly impressed with the design and convenience. We are thrilled that the lockers are becoming a selling point for our on-site teams.
Trellis Fifth Avenue
We absolutely made the right choice with Parcel Pending. Everyone loves how easy it is to use the lockers, and the Customer Service team has provided phenomenal support for both our owners and our residents.
Deliver MORE with Smart Lockers from Parcel Pending by Quadient
Products for Multifamily Communities
Frequently Asked Questions
A multifamily package locker system is a locker system that has been installed in an apartment building to securely store and manage resident package deliveries. Apartment package lockers provide 24/7, self-service access to deliveries, ensuring residents can pick up their parcels at their convenience. Parcel Pending’s secure package storage solution is ideal for apartment buildings and communities, utilizing available or extra space to securely store deliveries, eliminating the hassle of missed deliveries. Our parcel lockers are equipped with built-in security features and property management software integrations for seamless use by property managers and multifamily community residents.
Absolutely! While Parcel Pending’s apartment package lockers are designed to act as a secure storage solution for resident parcels, they can also be used for other needs around your community. For example, with Parcel Pending PLUS, you can grant one-time locker access to non-residents, such as maintenance personnel, pet walkers, or self-guided tours. You can also allocate locker space for community management tasks like lease or eviction notice distribution, as well as use our storage lockers for apartments for concierge, gym, or pool deliveries.
With Parcel Pending, ensuring your residents are registered and able to receive packages at your multi-residential building or community through our smart apartment package lockers is quick and easy. Resident registration takes less than 5 minutes to complete, and can even be fully automated with Parcel Pending PLUS for 100% package acceptance through our smart parcel lockers. Once residents are registered, they can start receiving packages through our secure parcel storage solutions immediately.
Parcel Pending’s multifamily package lockers enhance security by incorporating several advanced features, including robust locks and built-in surveillance capabilities, to ensure that packages are safe and secure in our parcel lockers until residents can collect them. Additionally, each package storage locker is equipped with built-in sensors, allowing for security alert notifications through our property management reporting portal. This makes our parcel storage lockers a reliable choice for multifamily communities and buildings looking to improve their package management processes and boost overall community safety.
Yes! A smart parcel locker system with refrigerated lockers can accommodate temperature-sensitive package deliveries, like food, medication, flowers, and other perishable goods that need to be kept below room temperature. Please note that refrigerated lockers are not available as outdoor parcel lockers at this time.
Our electronic parcel lockers are proven to be extremely secure, having operated in the field for more than 10 years. With built-in surveillance, a secure locker door design, and added monitoring, our lockers ensure secure delivery for all your residents’ packages.
In addition to our parcel lockers, we also offer secure package room solutions for oversize and overflow deliveries – a particularly valuable locker service for high-volume properties. Oversize and overflow options ensure that any packages that cannot be accommodated in a locker system – including large packages – are handled without delays, providing a seamless parcel locker service for all resident deliveries.