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Privacy Policy

QUADIENT’S PARCEL PENDING WEBSITE PRIVACY STATEMENT

Introduction and Scope

Quadient, Inc. (a Quadient SA company) and its affiliates (“Parcel Pending”, “We”, “Our” or “Us”) are committed to respecting your privacy. We recognize that when you choose to provide us with personal information about yourself, you trust us to act in a responsible manner.

That is why we have published this Parcel Pending Website Privacy Statement (also referred to as the ‘Privacy Statement’) to inform you of Our practices regarding the collection, use, and disclosure of information gathered from visitors and Users of Parcel Pending websites, products and Services), individuals within our former, current, and prospective clients (hereinafter ‘Clients’), partners, vendors, consultants, contractors, service providers and any members of the public who communicate with us (hereinafter “you”). This Privacy Statement also explains the privacy rights you have in relation to these processing activities.

As you read this Privacy Statement, please keep in mind the following important information about how this Privacy Statement applies:

  1. This Privacy Statement contains specific sections that may not be applicable to you because of where you are located or the type of personal information we maintain about you.
  2. This Privacy Statement is specific for Parcel Pending and describes how personal data is maintained and disclosed. The Privacy Statement may be complemented by other privacy policies (such as the CCPA notice for California residents).
  3. Parcel Pending websites, web portals or other digital services (together, our “Websites”) may contain links to third-party websites that we do not operate, control, or endorse. Once you leave our Websites, we are not responsible for the protection and privacy of any information you provide. We suggest reading the privacy policies of these third-party websites and, if needed, contacting those websites directly for information about their privacy practices.

Who is responsible for processing your personal information

Parcel Pending and the affiliated entities of Quadient is acting as a service provided to customers and is made available to their end-users. Considering this, Parcel Pending is acting as a data processor of your personal information to a data controller who determines how your personal data is used. Parcel Pending is acting on behalf and under instruction of the data controller, who might be the University, or the building manager determining where to place lockers.

What Personal information do we collect?

At times we may request that you voluntarily supply us with personal information. Generally, this information is requested when you register for an online service, receive services from Parcel Pending or in connection with an online transaction.

Personal information collected by Parcel Pending may include, but is not limited to, the following:

  • Identity data: end-user contact details (first name, last name, address, email, phone number, title) and username or similar identifier.
  • Contact data: billing information, billing address, email address and telephone numbers.
  • Financial data: bank account and payment card details.
  • Transaction data: details about payments to and from you and other details or other offers you have purchased from us.
  • Location data: Data such as the location of device (e.g., based on a browser or device’s IP address or Bluetooth technology, if the device settings allow for this).
  • Technical data: your login data; other data on the devices you use to access this Website and your Internet Protocol (IP) address is identified and logged automatically in our server log files whenever you visit the Websites, along with the time(s) of your visit(s) and the page(s) that you visited.
  • Usage data: website navigation, your interests, preferences, feedback, web forms “such as on contact us pages” and survey responses.
  • Marketing and communications data: your preferences in receiving marketing from us including product demo, registration information for a webinar or other event, during phone calls with sales representatives, when you contact customer support and our third parties and your communication preferences.
  • Service data: In providing the Services, we process on behalf of our clients information that our clients’ customers give when they call, text or web chat with our Clients. That data may be transferred to us for processing by our clients (“Service Data”) following the signature of an appropriate data protection agreement with our client. Our clients control the information that they require to enable them to use the Services to manage and collect amounts owed to our clients by their customers “accounts receivable management”. When a customer’s Service Data is transferred to us for processing, we will only collect the information our clients have instructed us to collect to enable them to use the Services (eg. enabling revenue collection communications between Clients and their customers).
  • Aggregated Data: We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data by law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this Privacy Statement.
  • Internet or other electronic network activity Information: This information is necessary for the proper functioning of our Websites and their services, as well as internal business analytics purposes such as audience measurement. For more information on the cookies and other data collection technologies, please read the Cookies Policy applicable to the website you are accessing. Examples: IP address, device type, browser type, language, browsing history, information about your interaction with our Websites and their services
  • Sensitive personal information We ask that you do not send us, and do not share any sensitive personal information (for example, government-issued IDs, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, genetic, or biometric data, criminal background or trade union membership).
  • Information from Children Quadient does not knowingly collect or solicit personal information from anyone under the age of 13. If you are under 13, please do not send any personal information about yourself to us. If we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us.

SOURCES OF INFORMATION

In most cases, we collect your personal information directly from you, such as when you contact us via phone or in person, complete a form or survey, provide services, register for an account or request to receive marketing materials and information.

Sometimes, we may also obtain personal information about you from other sources who you direct or authorize to share information with us, such as authorized representatives or affiliated organizations, our partners, collaborators, property owners and managers and service providers. We also collect information from publicly accessible sources such as websites, social media and other digital platforms.

In addition, if you use our Websites, we may collect information from your computer or other device through our use of cookies and other data collection technologies. For more information on cookies and other data collection technologies, please read “Our Cookie Policy” later in this document.

Why do we use your data?

Purposes for which we use your personal information for commercial and business purposes are described in this section.

You may choose not to provide your personal information to us; however, in doing so, you may not be able to continue your relationship or interactions with us or use certain services. The following points describe in more detail the purposes for which Quadient may use your personal information.

  • To provide services for you and to answer your requests from Parcel Pending, for example, product or service, a callback, or specific marketing materials, administer and process payments, fulfil orders, ship and confirm orders, provide customer service, update account information, post Submissions, we will use the personal information you provide to process and deliver your orders.
  • We may use your personal information to support products or services you have purchased from us, such as notifying you of a product update or fix. We may combine your information with information from other interactions with you to provide you with more valuable suggestions in relation to product support.
  • To register you as a new customer or when you enter a contest or other promotional event, we may use your name, address, telephone number and e-mail address so we can administer the program and notify winners.
  • We intend to continue improving the content and function of our websites. For this reason, we may monitor customer traffic patterns and Website usage to help us improve the design and layout of our Website and provide content of interest to you.
  • We use the IP addresses of all visitors to the Websites to calculate the Websites usage levels, to help diagnose problems with the Website servers, and to administer the Websites. We may also use IP addresses to communicate with or block access by visitors who fail to comply with our Terms of Use.
  • To manage our relationship with you which will include; notifying you about changes to our terms of privacy statement; to ask you to complete a survey.
  • To manage the security of our websites, networks and systems.
  • To market our products and services or related products and services and to tailor marketing and sales activities. You may receive marketing communications from Parcel Pending. You can opt-out of these communications by the methods described in “YOUR RIGHTS” Section of this policy.
  • You may also receive marketing material if you are on a list that has been lawfully acquired by Parcel Pending or your information has been referred to us by an authorized third party or colleague.
  • Promotional offers from us: we may use your identity, contact, technical, and usage data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you.
  • To comply with applicable laws and regulations.

Sharing your personal Data

Quadient may share your personal data with other Quadient Affiliates, third party service providers according to Quadient’s legal and contractual obligations.

Sharing within Quadient:

Parcel Pending duly authorized employees of other entities in Quadient can access your personal information for the purposes set forth in this privacy Statement and to the extent necessary to serve the applicable purpose(s) and limited to employees for the performance of their job functions, including the global administrative, operational, product/solution technical and/or marketing purposes in the context of Quadient worldwide and/or global business and to improve and maintain products and services also in the context of Quadient worldwide and/or global business.

Sharing outside Parcel Pending:

We may share personal information with the following types of third parties for a business purpose:

  • Third party service providers processing personal data on Parcel Pending’s behalf, for example to process credit cards and payments, shipping and deliveries, manage and service Our data, distribute emails, research and analysis, manage brand and product promotions as well as providing certain services and features. Except for your credit or debit card number or other payment method, Parcel Pending may also provide your personal information to selected third-party entities, including without limitation multi-family apartment communities and other businesses. Your personal information will only be shared by Parcel Pending to these strategic third-party entities to provide or improve our products and services. For more information about our Subcontractors used in our Solutions, you can submit a request on privacyteam@quadient.com.
  • Third-party marketing: Parcel Pending shares your data with third-party service providers to carry out marketing campaigns on behalf of Parcel Pending.
  • Other third parties: (i) as required by law to comply with a government request, subpoenas, a court order or applicable law; (ii) prevent illegal uses of Parcel Pending Websites and apps or violations of our Websites’ and our apps’ Terms of Use and our policies; (iii) Advisors (such as outside auditors, attorneys, consultants and similar parties) and defend ourselves against third party claims; and (iv) assist in fraud prevention or investigation (e.g., counterfeiting) (V) reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings).

Where we utilize third parties for the processing of any personal information, we implement reasonable contractual and technical protections limiting the use of that information to the purposes specified by Parcel Pending. As explained in our Privacy Notice for California Residents, Parcel Pending has not sold any personal information of California residents, including during the preceding 12 months.

WHAT IS OUR BASIS FOR PROCESSING INFORMATION ABOUT YOU?

We will only use your personal data when the law allows us to.

For personal information collected about you in the EU or UK, our basis for processing is most commonly as follows:

  • We need to perform the contract we are about to enter into or have entered into with you;
  • It is necessary for our legitimate interests and your interests and fundamental rights do not override those interests.
    • To keep our records updated and in order to communicate adequately with you and to respond to your requests.
    • Pre-litigation or litigation management:
    • to act against any identified breach
    • to manage any dispute or litigation
    • To maintain the security of our Websites, networks and systems.
    • To analyze, develop, improve and optimize the user experience of our Websites, products and services.

Parcel Pending’s range and characteristics of business: Parcel Pending’s products and services mainly address companies and businesses and are utilized by end-users. Non-commercial prospects may also have an interest in Parcel Pending’s products and services. In many instances where personal information is collected, Parcel Pending can rely on legitimate interest to send marketing communications.

  • Generally, we do not rely on consent as a legal basis for processing your personal data and communicating with you. If legitimate interest cannot be used as legal basis, Parcel Pending will ask your consent, when collecting personal information. You have the right to withdraw consent to marketing at any time by contacting us
  • Where we need to comply with a legal or regulatory obligation such as to comply with a subpoena or other legal process, or to process an opt-out request.

Your rights

At any time, you can choose to opt out from our marketing communications by following the unsubscribe link in any marketing email you have received. If you unsubscribe from marketing, we may still send you email communications that are important business information or transactional in nature.

Under certain laws such as GDPR and UK GDPR, you may have the following rights with respect to your personal information:

  • Your right of access. You may have the right to ask us to provide clear, transparent, and understandable information on how we process your personal information, as well as for copies of your personal information. There are some exemptions, which means you may not always receive all the information we process.
  • Your right to rectification. You may have the right to ask us to rectify information you think is obsolete or inaccurate and the right to ask us to complete information you think is incomplete.
  • Your right to delete your personal information. You may have the right to ask us to delete your personal information in certain circumstances.
  • Your right to restriction of processing. You may have the right to ask us to restrict the processing of your personal information, during a limited period, in certain circumstances.
  • Your right to object to processing. You may have the right to object to processing, in which case, Parcel Pending will no longer process your personal information unless Parcel Pending demonstrates compelling legitimate grounds for the processing which override your interests, rights and freedoms, such as compliance with a legal obligation or for the establishment, exercise or defense of legal claims.
  • Your right to data portability. You may have the right to ask that we transfer the information you gave us from one organization to another or give it to you.
  • Right to withdraw your consent. If we process your personal information based on your consent, you have the right to withdraw your consent, without this withdrawal affecting the lawfulness of the processing operations previously carried out.
  • Right to close your account. If you receive our services through online accounts, you have the right to close your accounts. We will then delete or anonymize your personal information associated with your accounts, unless otherwise permitted under applicable laws.

 

Your California Consumer Privacy Act (CCPA) rights:

The CCPA provides individuals residing in California with certain rights regarding their personal information: Click here for Our Privacy Notice for California Residents.

  • Right to Know. You have the right to request: (1) the specific pieces of personal information we have collected about you; (2) the categories of personal information we have collected about you; (3) the categories of sources from which the personal information is collected; (4) the categories of personal information about you that we have sold or shared and the categories of third parties to whom the personal information was sold or shared; (5) the categories of personal information about you that we disclosed for a business purpose and the categories of third parties to whom the personal information was disclosed for a business purpose; (6) the business or commercial purpose for collecting, disclosing, selling, or sharing personal information; and (7) the categories of third parties to whom we disclose personal information. Our response will cover the 12-month period preceding our receipt of a verifiable request unless a longer period is requested by you.
  • Right to Delete. You have a right to request the erasure/deletion of certain personal information collected or maintained by us. As described herein, we will delete your personal information from our records and direct any service providers (as defined under applicable law) to delete your personal information from their records. However, we are not required to honor a deletion request if an exemption applies under the law.
  • Right to Correct. You have a right to correct inaccuracies in your personal information, taking into account the nature of the personal information and the purposes for which we process the personal information. We will use commercially reasonable efforts to correct the inaccurate personal information as directed by you.
  • Right to Limit Use and Disclosure. You have the right to limit our use and disclosure of your sensitive personal information to that use which is necessary to perform our services and provide our products as requested by you, or as otherwise permitted by law. However, we ask that you do not send us, and do not share any sensitive personal information. In the case sensitive personal information is collected, we only use or disclose sensitive personal information for purposes permitted by the CCPA and to which the right to limit does not apply.
  • Right to Out. A California resident has the right to request Parcel Pending stop sharing personal information with third parties for cross context behavioral advertising. Parcel Pending does not sell personal information of California residents as defined by the CCPA. Personal cookie data can be managed through the Parcel Pending Privacy Preference Center accessed through selecting Cookie Settings on the Website, or by broadcasting an Opt-Out Preference Signal, such as the Global Privacy Control (GPC) (on the browsers and/or browser extensions that support such a signal). Quadient processes Opt-Out Preference Signals in a frictionless manner.
  • Non-Discrimination. You have the right not to receive discriminatory treatment by us due to your exercise of the above rights. We do not offer financial incentives and price or service differences, and we do not discriminate against consumers, employees, applicants, or independent contractors for exercising their rights under applicable law

Depending on your country of residence and the country where the Parcel Pending entity processing your personal information is established, you may have additional local rights with respect to our processing of your personal information. Please note that some of the personal information that we collect, use and disclose may be exempt from the rights outlined above.

To exercise your rights described above please submit a verifiable access request to us by either:

We will respond to your requests within the period prescribed by applicable laws. Under certain circumstances, Parcel Pending may ask you for specific information to confirm your identity and ensure the exercise of your rights. This is a security measure to safeguard personal information. We will notify you when your request is completed, if we deny your request to exercise your rights (because, for example, an exception applies), or if there is a fee associated with processing your request.

You may designate an authorized agent to exercise your rights on your behalf. In such a case, we will also need to verify your agent’s identity and obtain proof of your authorization. We may need to deny a request from an agent whose identity or authorization we cannot verify.

If you believe that Parcel Pending has processed information in a manner that is unlawful or breaches your rights, or has infringed applicable laws, you may have the right to complain directly to your local data protection authority. Without limiting any rights to complain directly to an authority, we are committed to protecting personal information, and complaints may be made directly to us.

Where we process your information and what security measures does Parcel Pending (a Quadient company) Use

Parcel Pending takes appropriate precautions to protect our users’ personal information.

Parcel Pending is a Quadient company which operates  in 10 countries and your personal information may be accessible to or shared with our affiliates, service providers, partners, collaborators and regulators in various countries for the purposes specified in this Privacy Policy. If personal information is transferred to a Quadient recipient in a country that does not provide an adequate level of protection for personal information, Quadient will take measures designed to adequately protect information about you, such as ensuring that such transfers are subject to the terms of the EU Model Clauses or UK IDTA

When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, Quadient uses a variety of technical and organizational security measures, including encryption and authentication tools, to maintain the safety of your personal data. Your personal data is processed in secured networks and is only accessible by a limited number of people with special access rights to these systems when necessary to perform their job function.

Retention of your data

We retain your personal data for as long as necessary to fulfil the purposes for which We collect it, except if required otherwise by law.

Your registration information will be retained for as long as your account is active or as needed to provide you services. If you wish to request that we no longer use your registration information to provide you services, contact us.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

What if there are changes to our privacy statement

This Privacy Statement was last updated on February 12, 2025. We may update this Privacy Statement from time to time.

We may update this Privacy Statement from time to time to reflect changes to our data governance practices and to comply with our legal requirements.  The revised Privacy Statement will be posted here with an updated revision date. We encourage you to check back periodically for any changes or updates. If we make a material change to our Privacy Statement, we will post a notice at the top of this page for 30 days. By continuing to use our Websites after such revision takes effect, we consider that you have read and understand the changes.

Dispute resolution

If you have any complaints regarding our compliance with this Privacy Statement, please contact us first. We will investigate and attempt to resolve complaints and disputes regarding the use and disclosure of personal information in accordance with this Privacy Policy and in accordance with applicable law.

You also have the right to file a complaint with a competent data protection authority if you are a resident of a European Union member state; United Kingdom; or a resident in California.

Our Cookie Policy

Cookies (Cookies, pixel tags and other trackers) are pieces of data sent to your browser when you visit a website and stored on your computer’s hard drive. Cookies may store user preferences and other information. Depending on the applicable law, when you first visit our Websites and again if you delete the Cookies or the Cookies expire or change, you will be asked which Cookies you consent to.

We may use the following types of cookies on our websites:

  • Strictly Necessary Cookies – Essential for the correct functioning of a website, strictly necessary cookies allow users to navigate and use website features. Typically, these cookies cannot be disabled as they are required for basic website functionality.
  • Functional Cookies – websites can set functional cookies to remember user preferences to help build a more personalized experience on return visits. This includes information such as language, font size, and other customizable elements.
  • Targeting Cookies – Also known as advertising cookies, cookies of this nature help website operators to deliver advertisements that are more relevant to the user. Targeting cookies set information that allows advertisers to display content based on a user’s browsing history and online behavior. They are also used to limit the number of times a user sees a particular advertisement and targeting cookies are often set by third-party advertising networks.
  • Social Media Cookies – These cookies are set by a range of social media services that we have added to the site to enable you to share our content with your friends and networks. They can track your browser across other sites and build up a profile of your interests. This may impact the content and messages you see on other websites you visit. If you do not allow these cookies, you may not be able to use or see these sharing tools.
  • Performance Cookies– These cookies collect information about how users interact with a website. Performance cookies track which pages have been visited, whether any errors occur, and loading times. These types of cookies are typically used to improve user experience and website performance.

Analytics Cookies are a type of Performance Cookies which are used to improve the websites by collecting information on how you interact with the Websites; The cookies collect information in a way that does not directly identify anyone, rather they collect information in an aggregated or generalized statistical form, including the number of visitors to the Websites, where visitors have come to the websites from and the pages they visited.  One of the analytic cookies we use is Google Analytics. Google’s overview of privacy practices and data safeguards is available at: https://support.google.com/analytics/answer/6004245. To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout.

Most web browsers allow some control of most cookies through the browser settings. For example, there are simple procedures in most browsers that allow you to delete existing cookies.  If you want to set your computer or mobile web browser to reject all cookies by default, please visit the support page of your browser for instructions. If you reject all Cookies, you may still use our websites; however, this may affect the functionality of some areas of our Websites.

We do not track our website users over time or across third party websites to provide targeted advertising. For California specific information and tracking please check our CCPA privacy Notice.

How to contact US

  • If you have a question related to this Privacy Statement, please contact us. Your message will be forwarded to the appropriate member of Quadient’s Data Privacy Team, such as Data Protection Officers or members of their teams.
  • If you are resident in California:

To exercise Your rights described above please submit a verifiable access request to us by either:

In your request, you need to provide enough information that allows us to reasonably verify that you are the consumer that we collected information about.

If you have any other concerns related to data privacy and you want to report it anonymously, please also feel free to report your concern on the Quadient Ethics Line.