A MORE Innovative Out-of-Home Experience
Our carrier-agnostic Open Locker Network is transforming the out-of-home game. We’ve strategically placed smart locker hubs in secure, highly trafficked locations to offer everyone the benefits of installing lockers without the usual upfront costs. Say goodbye to the hassle of purchasing, installing, or maintaining lockers – we’ve got you covered. We’ll handle it all so you can enjoy the benefits stress-free!
- Gain extra footfall for your business
- Empower your community
- Generate extra income at no cost to you
- Support global environmental initiatives
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MORE Ways to Profit
Alleviate the mounting pressure of first- and last-mile activity with automated fulfillment options
- Save time and reduce the number of driver stops
- Lower your operational costs
- Ensure successful first-time deliveries
- Deliver 24/7 pick-up and return access
- Offer return label printing with Drop Box lockers
- Support global environment initiatives
- Save time and reduce the number of driver stops
- Lower your operational costs
- Ensure successful first-time deliveries
- Deliver 24/7 pick-up and return access
- Offer return label printing with Drop Box lockers
- Support global environment initiatives
Drive footfall to your location(s) and earn additional revenue with no out-of-pocket expense
- Add a hassle-free solution – we install and maintain the lockers
- Earn extra income at no cost to you
- Gain extra footfall for your business
- Increase brand awareness
- Support global environment initiatives
- Add a hassle-free solution – we install and maintain the lockers
- Earn extra income at no cost to you
- Gain extra footfall for your business
- Increase brand awareness
- Support global environment initiatives
Increase your market share by capitalizing on the entire eCommerce market
- Gain revenue-sharing opportunities
- Increase extra footfall to your business
- Provide your customers with 24/7 self-service options
- Rent space in lockers across the town/city
- Prevent package theft losses
- Add a convenient delivery option for reduced or no cost
- Support global environment initiatives
- Gain revenue-sharing opportunities
- Increase extra footfall to your business
- Provide your customers with 24/7 self-service options
- Rent space in lockers across the town/city
- Prevent package theft losses
- Add a convenient delivery option for reduced or no cost
- Support global environment initiatives
MORE Incremental Revenue
By hosting lockers, you position your business as a preferred package hub on carrier websites, instantly boosting your visibility and competitive edge. The best part? You earn income with no upfront costs, and we entirely handle maintenance.
Whether you’re a large or small business, property manager, or part of a public sector organization – we’re actively seeking new host location partners. Reach out today to explore these exciting opportunities.
Learn More*Option to have locker usage dedicated to your brand or include carriers and other vendors. Speak to our team for more information on the different Business Models we offer.
How our Pickup & Return Solutions Work
Customer initiates return process online, receives a personal code
Customer scans barcode, prints label (if necessary), and places returned items directly into the deposit box
Customer receives ‘Return Confirmation’ notification via email or SMS
Carrier agent or retail associate collects product returns from the smart parcel locker for processing
Customer places order online and chooses “in locker delivery”
Carrier agent or retail associate collects orders and delivers to locker terminal
Customer receives instant “Order Ready” notification via email or SMS
Customer can retrieve item up to 24/7 from locker
SOC 2 Certified
Parcel Pending by Quadient has achieved SOC 2 (Service Organization Control 2) certification, underscoring our dedication to data security and privacy. This certification establishes a standardized framework for the management and protection of sensitive data, assuring our customers and stakeholders that we have enacted robust security measures to safeguard their information.
Contribute to a Greener Future
Partner with us to provide a competitive, cost-effective, greener OOH alternative. With our Open Locker Network parcel collection and returns management system, multiple packages are delivered to one location rather than various locations – efficiently consolidating the first- and last-mile delivery activity to centralized locker hubs along existing driver routes. The delivery density reduces carbon footprint, fuel consumption, and overall environmental impact.
- Lower your carbon footprint
- Minimize congestion and pollution in urban areas
- Reduce emissions and waste with every delivery, re-delivery, and return
- Increase your fuel efficiency
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Deliver MORE with Smart Lockers from Parcel Pending by Quadient
Frequently Asked Questions
Out-of-home parcel pickup and return lockers are designed to streamline the parcel pickup and returns process for both customers and businesses. Picking up a parcel is simple. The customer receives a one-time access code or QR code via text or email, then uses that code to access their parcel at their designated open locker network location. When using an open locker network location for returns, the customer initiates an item return online, then visits a convenient locker location, often available 24/7 with no staff support required. Using the code, they can print their return shipping label from the locker kiosk (if needed), access the return locker, place their item inside, and securely close it. The courier is automatically notified, and they collect the package from the pickup location. This efficient solution allows customers to handle more shipping needs at one convenient location, thereby consolidating first- and last-mile activity for carriers and other businesses.
Return rates can significantly erode profit margins for carriers and retailers. However, implementing an open locker pickup network can help mitigate these costs. By centralizing returns to centralized locker locations, businesses can reduce shipping expenses and streamline their return policy. Parcel Pending’s smart locker system allows for bulk pickups by couriers, minimizing transportation costs. With no staff required at the locker location, operational and staffing costs are further reduced. Further, our return lockers enable faster processing of refunds, improving the customer experience.
Optimizing the parcel returns process through an open network locker system can significantly enhance your customer experience. Convenient, centralized pickup locations allow customers to return items quickly and easily, often in areas they already travel to as part of their daily commute or weekly errands. Since all open locker network locations allow for pickups and returns, customers can get more done in one trip – including returns to participating retail host partners through the same locker system. This streamlined approach ensures faster refunds, boosting customer satisfaction and loyalty.