Resident FAQs

Set-up 6 questions
  • How do I close my account?

    Log on to your account at: https://my.parcelpending.com/user/login and select the option to close your account. Please note that by closing your account you may not be able to receive all of the packages that are sent to you and you may need to make arrangements with another delivery service.

  • Does it cost to use Parcel Pending?

    We do not charge a “cost per package”; however, each property has their own setup and storage fees (if you exceed the normal pick-up duration). You can view these fees on your account portal at: https://my.parcelpending.com/user/login.

  • How do I know my credit card information is secure?

    Parcel Pending utilizes an independent provider of data security services, Authorize.net, to process credit card transactions. Parcel Pending does not process or retain your credit card data. The process used to capture and store your credit card data is PCI compliant.

  • Does everyone who registers need to provide credit card information?

    Every account must have a current credit card on file. There could be multiple accounts associated to a single apartment (e.g. roommates). However, if there are multiple people on a single account, there only needs to be one credit card on file.

  • Why do I need to provide credit card information?

    A valid credit card is required at registration to cover any registration or storage fees that may occur while you use the locker. Your credit card information is securely stored by a third-party credit card processing company and the process is PCI compliant. We do not store your credit card information.

  • Who should sign up?

    Anyone that received a package should register. You can have up to 10 people, like roommates, registered per account or everyone can have their own account.

Shipping 2 questions
Picking Up Your Packages 9 questions
Troubleshooting 5 questions
Changing Your Account Settings 5 questions
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